Free Shipping Worldwide

FAQ

Q. What are the shipping times?

A. We understand you want your items as soon as you click 'buy now' and so would we - wouldn't that be a miracle!

But don't worry. We aim to get your items to you as fast as possible while keeping prices low. We do just like to remind our community that patience is a virtue.

IMPORTANT: Unfortunately we aren't responsible if a package is undeliverable because of missing, incomplete, or incorrect address information. We do our best to avoid errors by verifying the shipping information with you in the order confirmation sent immediately after purchase.

 

My Address is Wrong!?

If you contact us immediately after the order is made to let us know about an alternate shipping address we will change this for you if the item hasn't been sent. Email us at sales@haydeoutlet.com  ASAP.

 

Q. Do you ship internationally?

A. Yes we currently ship to the majority of the world. If you have any questions or you can't seem to ship to your region, please email us at info@haydeoutlet.com and we will try to resolve your problem.

 

Q. Do you provide tracking?

A. Currently our shipping suppliers don't provide live tracking for orders under $100. If you do not receive your order within the time that is stated on our shipping times page then get in contact with us at sales@haydeoutlet.com.

 

Q. How are you able to offer some products for free and only charge shipping?

A. We do these special limited time offers as we want to give back to our amazing community. These offers are our way of saying thank you to our loyal costumers.

 

Q. How long does it take for an order to arrive?

A. All items in store take 1-5 business days to process and we ask that you remember patience is a virtue. So please remember  to add processing time to your shipping time estimates.

Your product has been shipped once you receive your shipping confirmation email. If you don't receive this, please check your other email folders - but don't worry if you can't find it, your order will have been processed and sent. Sometimes the emails can get lost or filtered by your email account, but don't worry - your order won't!

The majority of our community have received their items around the 3-4 week mark where customs aren't as long, examples include USA.

 

Q. I ordered multiple items, but only received some of them... where's my order?

A. We have numerous manufacturers across all continents. Some make our jewelry, and some print our t-shirts fresh and new for you!

We don't keep your items in dusty old boxes, they are made and sent as they are ordered so you can be guaranteed you're getting a fresh, clean, brand new item.

Because we have the different manufacturers your items are shipped separately from multiple locations. If one item comes first, don't panic, everything will arrive.

 

Q. I no longer want my order, can I cancel and refund?

A. We do a have a refund policy in place on damaged/missing goods. Unfortunately we can't provide cancellations if your order has been shipped. Once the item(s) have been shipped we no longer have control of them, hence we would lose the shipping costs plus items.

But we understand that every case is different, just reach out to us by email and we'll be happy to help.

 

Q. How secure is my information?

A. If you look in your address bar, you will see we have been awarded the green padlock before our web address. When you see this on any internet website, it means your credit card information and personal details are encrypted during transmission using    SSL (secure socket layer technology), which is widely used on the Internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

Q. Where can I contact you?

A.  Email us at  info@haydeoutlet.com for any order or product inquires. If applicable, please include your order number in your email as well. We look forward to receiving your email and assisting you.  Please be patient and we will get back to you. We try our best to get back to you within 24-48 hours on business days Monday to Friday.